Ozhosting.com Service Status

Scheduled Maintenance – Control Panel – 18th May 2012

Dear Valued Customer,

There will be a 1 hour scheduled maintenance window for our Customer Control Panel on the 18th of May, 2012.

Here are more details on the same:

Start Time:	02:30 am AEST
Expected Finish Time:	03:30 am AEST
Maintenance Window:	1 Hour
Impact:	Customer Control Panel
Reason:	Platform Automation Updates

Our engineers will be performing critical updates on the Ozhosting automation platform which is responsible for Control Panel access.

As mentioned above, we will be operating with a maintenance window of 1 hour, between 02:30 and 03:30am AEST on 18^th May, 2012. During this window you will not be able to access your Ozhosting Control Panel.

If you have any questions, feel free to contact our Support team or email us at support@ozhosting.com

Kind regards,
The Ozhosting.com Team

Scheduled Maintenance – Windows VPS – 18th May 2012

Dear Valued Customer,

There will be a 5 hour scheduled maintenance window for our Windows VPS Host Servers on the 18th of May, 2012.

Here are more details on the same:

Start Time:	00:00 AEST (midnight)
Expected Finish Time:	05:00 am AEST
Maintenance Window:	5 Hours
Impact:	Windows VPS Servers
Reason:	Virtuozzo for Windows Upgrades Backup Management Updates Memory Upgrades

Our engineers will be performing critical updates across all the Windows VPS Servers on our platform.

As mentioned above, we will be operating with a maintenance window of 5 hours, between 00:00 (midnight)  and 05:00am AEST on 18^th May, 2012. During this window your VPS service will experience some disruptions whilst the host servers are taken offline for a short period of time to perform a hardware upgrade.

Following the upgrade the VPS service will have more performance, security and a more efficient backup regimen.

If you have any questions, feel free to contact our Support team or email us at support@ozhosting.com

Issues Related to the Upgrade to Hosted Exchange 2010

Date: 5th May 2012

Time: 4.19pm

Our ongoing upgrade of all customers to Exchange 2010 can mean that some customers might experience some difficulty accessing email from certain devices.

What are the connection methods affected?  Smartphones and tablet devices are likely to be affected first, sometimes it affects access via an email “client” such as Outlook and only rarely does this affect access via Outlook Web Access (OWA).

What should I do? If email access via your Smartphone or your email client fail to connect try access via Outlook Web Access (OWA). The OWA  link for your email account is either https://outlook.ozhosting.com or https://legacy.ozhosting.com. The username and password is the same one you use when connecting to email via Smartphone or via your email client.

Why are only some services affected? In the Exchange platform mailboxes are allocated to stores and if many mailboxes are being migrated out of a particular store it may affect other mailboxes in that store. There are hundreds of mailstores – this is why you may be affected and others in your business using our service might not be.

When are services likely to be affected? We are only activating migration processes when server load is light – generally outside Australian Business Hours or over weekends. If you are travelling overseas and in other timezones and this is causing issues let us know via the ticket system so we can help.

Why Upgrade to Exchange 2010? The new Microsoft Hosted Exchange 2010 is a more stable and flexible environment. We now have moved several thousand customers and without exception they are reporting a great experience with 100% uptime regardless of connection method used. All Ozhosting staff are still on Exchange 2007, are aware of any connection issues and attempting to make the upgrade to Exchange 2010 as smooth as possible.